Great value professional IT support for your home and business

Expert tech support and problem solving in your home, office day or night

IT Services Plans: Small Business and Personal

The Personal Plan is an on-demand plan offering one solution: scheduled field appointments. Anyone can use the Personal Plan to get one of our highly skilled technicians on-site for IT assistance. This plan is excellent for occasional on-demand service. It’s designed primarily for home users who want business-grade technicians to help with their technology.

The Personal Plan can be used by small businesses, but businesses should consider this important limitation: field appointments are typically booked 3-5 business days in advance.

This service is not for businesses who want support for mission-critical IT Systems


IT Services Pricing

Our standard hourly rates are below:

  • Residential and Small Business IT Support is provided at $90 per hour.

  • Nonprofit IT Support is provided at $80 per hour.

  • All services provided on Evenings/Weekends

  • Public holidays IT Support provided at $120 per hour ($100per hour for non-profits)

We charge the same for access to our experts, either over the phone or in person.
Note: We do not charge travel time within our coverage area, but do have a one-hour minimum for field appointments. This minimum does not apply to our remote and phone appointments.

Working hours

Week days: 06:00 PM to 10:00 PM
Week ends: 09:00 AM to 09:00 PM
Public holidays: Please contact us for available slots


Coverage Area and Travel Fees

We proudly serve the world’s most liveable city Melbourne suburbs and sometimes beyond. With remote technology we can help customers anywhere.

ITCS Australia provides on-site support with no travel fees inside of our local coverage area, defined as Melbourne Metropolitan area. If you are outside of our local coverage area, we can still come to your business or home for a small travel fee.


Non-profit IT Support

ITCS Australia deeply respects and appreciates the work of nonprofit organizations. We work with many nonprofit organizations, both local and national, in an attempt to do our part in helping the world. Yes, of course we offer a nonprofit discount (see Pricing section).

Our founder started IT Consultant Services Australia after many years in the nonprofit world and he knows struggles and triumphs you are going through. We would be proud to support your organization, contact us for a free consultation.

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